Reporter Name: 
Reporter Phone: 
Reporter Dept: 
Location: 
System: 
Workstation's O/S: 
User ID: 
Number of users affected: 
Is the issue affecting multiple users for either BES or EMAIL issue? Y/N
	If Yes - Request emails of some of the affected users (3-5) in order to assist SSC with Troubleshooting
	If not provided, will affected user list be provided at a later time? Y/N
Possible impact on deadlines if applicable: 
Error message: 
Problem description: 
What Troubleshooting has been done on the client's side: 

What URL (case-sensitive) is the reporter is using? 
Is the client's LAN functioning correctly? 
What application function is the user attempting to use? 
Time of actual failure? 
User's browser and version? 
Is it a new installation? 
Was it working before? 
Where is the user located? 
